1 reviews | Active since Nov 2011

13 Mar 2017, 09:16

NO RESPONSE FROM VODACOM SINCE MY POST ON 2 MARCH 2017!

<p>VODACOM, I POSTED THIS ISSUE BELOW ON 2 MARCH. IT IS NOW 13 March 2017 AND NOBODY HAS CONTACTED ME !!!!!!!</p> <p> </p> <p>I am paying a network service and for 3 weeks now, the network is once again NOT WORKING!</p> <p> </p> <p>When the person that I am calling answers the phone, I cannot hear them yet the clock timer is counting. I have to call 2 and 3 times to actually hear the person and I am paying for this!</p> <p>OR</p> <p>When a person contacts me then I can hear them but they cannot me!</p> <p>OR</p> <p>When someonce contacts me and I answer then I only hear myself talking and echo but cannot hear the other person!</p> <p>OR</p> <p>Dropped calls</p> <p> </p> <p>This is b..l...t!</p> <p> </p> <p>No matter which area I am in whether it is Sandton, West Rand, East Rand, it is all the same everywhere.</p> <p> </p> <p>Sort this out Vodacom as I AM PAYING FOR THIS!</p>

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 10:55
Official

The reported instance has been assigned to our Networks Quality Team to further review and provide detailed feedback.

Kindest regards

Vodacom Consumer Website Team