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Saasha
1 reviews | Active since Jun 2023
01 Sept 2025, 11:11
No Response from Vodacom – Pathetic Service
I have been emailing Vodacom regarding the cancellation of my Home Internet contract, which comes to an end on the 20th of September 2025, to ensure they don't debit me after my contract comes to an end, yet to date I have not received a single response from them.
It is extremely frustrating that such a large company cannot even acknowledge or assist with a simple request. Their customer service is absolutely pathetic, and as a paying customer, I expected better communication and efficiency.
Vodacom, kindly respond and resolve this matter urgently!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2025, 12:06Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2025, 12:06
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
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Saasha's updateReviewer Update
08 Sept 2025, 07:19After posting my review, I was contacted by Mali from Vodacom. He was extremely helpful and assisted me with my cancellation request quickly and professionally. I truly appreciate his assistance and the way he handled my query. Thank you, Mali, for restoring some faith in Vodacom’s customer service.
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Saasha's update08 Sept 2025, 07:19
Reviewer Update
After posting my review, I was contacted by Mali from Vodacom. He was extremely helpful and assisted me with my cancellation request quickly and professionally. I truly appreciate his assistance and the way he handled my query. Thank you, Mali, for restoring some faith in Vodacom’s customer service.