CB
Chris B
1 reviews | Active since Jul 2011
25 Nov 2025, 13:55
No response from Vodacom Online ...
I have been trying to add a new 24 month contract for 10Gb + 10 Gb data on my existing account for the past 9 days. The website stated that they cannot process my online order and that an agent will contact me. I then phoned Vodacom business every day for the past 9 days and each time an agent stated that they cannot process my order, because it is on the M2 system, and that a consultant will phone me back. Nobody has phoned me back for 9 days !!! This is not a way to treat a customer who has been loyal for more than 20 years ...
I presume that someone will phone me back in December when the Black Friday deal is no longer active ...
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Replies (3)CB
Chris B's updateReviewer Update
07 Dec 2025, 12:06Eventually somebody from Vodacom Online phoned me back. She processed the new contract for me and stated that the contract would be activated as required on my pay-as-you-go number which is used by a family member. The reality was a disaster - they issued a new number to me and did not activate the contract on the pay-as-you-go number. I phoned Vodacom Online for 3 hours and spoke to 5 consultants. Nobody knew how to fix the problem !!! Pathetic !!!
CB
Chris B's update07 Dec 2025, 12:06
Reviewer Update
Eventually somebody from Vodacom Online phoned me back. She processed the new contract for me and stated that the contract would be activated as required on my pay-as-you-go number which is used by a family member. The reality was a disaster - they issued a new number to me and did not activate the contract on the pay-as-you-go number. I phoned Vodacom Online for 3 hours and spoke to 5 consultants. Nobody knew how to fix the problem !!! Pathetic !!!
CB
Chris B's updateReviewer Update
03 Jan 2026, 21:47Another update:
After many, many more phone calls to Vodacom I managed to speak to someone with access to their legacy M2 system around the middle of December. She cancelled the original application and processed a new application for a 24 month data contract for my daughter.
It is now 3 January and my daughter still does not have a simple 24 month data contract linked to her phone number.
This is absolutely terrible service. It is unbelievable that a company such as Vodacom cannot activate a 24 month data contract for a client who has been with them for more than 20 years.
After many, many more phone calls to Vodacom I managed to speak to someone with access to their legacy M2 system around the middle of December. She cancelled the original application and processed a new application for a 24 month data contract for my daughter.
It is now 3 January and my daughter still does not have a simple 24 month data contract linked to her phone number.
This is absolutely terrible service. It is unbelievable that a company such as Vodacom cannot activate a 24 month data contract for a client who has been with them for more than 20 years.
CB
Chris B's update03 Jan 2026, 21:47
Reviewer Update
Another update:
After many, many more phone calls to Vodacom I managed to speak to someone with access to their legacy M2 system around the middle of December. She cancelled the original application and processed a new application for a 24 month data contract for my daughter.
It is now 3 January and my daughter still does not have a simple 24 month data contract linked to her phone number.
This is absolutely terrible service. It is unbelievable that a company such as Vodacom cannot activate a 24 month data contract for a client who has been with them for more than 20 years.
After many, many more phone calls to Vodacom I managed to speak to someone with access to their legacy M2 system around the middle of December. She cancelled the original application and processed a new application for a 24 month data contract for my daughter.
It is now 3 January and my daughter still does not have a simple 24 month data contract linked to her phone number.
This is absolutely terrible service. It is unbelievable that a company such as Vodacom cannot activate a 24 month data contract for a client who has been with them for more than 20 years.
CB
Chris B's updateReviewer Update
21 Jan 2026, 21:14Update 21 January 2026 (60 days later). Vodacom Online is still fumbling around between their call centre and IT department. I still don’t have a simple 24 month data contract for my daughter. How absolutely pathetic !!!
CB
Chris B's update21 Jan 2026, 21:14
Reviewer Update
Update 21 January 2026 (60 days later). Vodacom Online is still fumbling around between their call centre and IT department. I still don’t have a simple 24 month data contract for my daughter. How absolutely pathetic !!!