AL
Andy L

1 reviews | Active since Aug 2012

16 Feb 2016, 16:39

No response from vodacom on this issue 2nd report

Problems have persisted throughout my 3 contracts with vodacom and even now with my last ones cancellation there is a problem. *** was cancelled in December 2015, realising vodacom never do their work i checked in January and lo and behold it was not cancelled i then sent an email requesting cancellation and received a letter back. Now 11/02 i receive a statement saying i owe R140, contract was R154, so this number was not cancelled and i get billed for their mistake of not cancelling the contract in December. Please block this number before i hear vodacom again. I will be stopping the stop order and blacklist me and we will see each other in court . No response on first report other than i will be contacted, which i received via sms to the specified number ***.

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2016, 19:38
Official
Hello A.N.D.Y,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team