SZ
Suyen Z
1 reviews | Active since Jan 2014
30 Jan 2024, 15:27
No response from Vodacom on customer complaints
I have logged complaints with Vodacom repeatedly since 8 January 2024. no response from Vodacom. When I phoned I was told that they have a problem with their lines and should log a complaint via e-mail.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
31 Jan 2024, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2024, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SZ
Suyen Z's updateReviewer Update
31 Jan 2024, 08:04This is a standard response from Vodacom.
SZ
Suyen Z's update31 Jan 2024, 08:04
Reviewer Update
This is a standard response from Vodacom.
SZ
Suyen Z's updateReviewer Update
31 Jan 2024, 14:46I am shocked in Vodacoms communication in which they send me back to the store to adress a ***** claim I made against them. this should be dealt with a mediator at the least. I do not feel safe in how this was handled. I feel that i am vulnarable due to my adress being known by the sales consultant.
SHOCKED SHOCKED SHOCKED!
SHOCKED SHOCKED SHOCKED!
SZ
Suyen Z's update31 Jan 2024, 14:46
Reviewer Update
I am shocked in Vodacoms communication in which they send me back to the store to adress a ***** claim I made against them. this should be dealt with a mediator at the least. I do not feel safe in how this was handled. I feel that i am vulnarable due to my adress being known by the sales consultant.
SHOCKED SHOCKED SHOCKED!
SHOCKED SHOCKED SHOCKED!
SZ
Suyen Z's updateReviewer Update
01 Feb 2024, 12:45Good day
The sales consultant made no recommendations and did not inform us of the Huawei trade issues. I cannot make a informed decision if I am not informed. The store manager admitted that the sales consultant should have asked me what phone I currently use and if it is a android phone inform me of the challenges moving over to Huawei. The customer can only make a decision if it is correctly informed. If the customer does not know about an issue, the customer cannot ask about it.
I did not agree that the phone should be sent in as an OBF with a fault. i protested that it will not be successful. Well I would not know cause the phones has never been use until now. However the phone was sent in with a client signature - neither me or my husband signed.
I returned the phones within 3 days.
The sales consultant made no recommendations and did not inform us of the Huawei trade issues. I cannot make a informed decision if I am not informed. The store manager admitted that the sales consultant should have asked me what phone I currently use and if it is a android phone inform me of the challenges moving over to Huawei. The customer can only make a decision if it is correctly informed. If the customer does not know about an issue, the customer cannot ask about it.
I did not agree that the phone should be sent in as an OBF with a fault. i protested that it will not be successful. Well I would not know cause the phones has never been use until now. However the phone was sent in with a client signature - neither me or my husband signed.
I returned the phones within 3 days.
SZ
Suyen Z's update01 Feb 2024, 12:45
Reviewer Update
Good day
The sales consultant made no recommendations and did not inform us of the Huawei trade issues. I cannot make a informed decision if I am not informed. The store manager admitted that the sales consultant should have asked me what phone I currently use and if it is a android phone inform me of the challenges moving over to Huawei. The customer can only make a decision if it is correctly informed. If the customer does not know about an issue, the customer cannot ask about it.
I did not agree that the phone should be sent in as an OBF with a fault. i protested that it will not be successful. Well I would not know cause the phones has never been use until now. However the phone was sent in with a client signature - neither me or my husband signed.
I returned the phones within 3 days.
The sales consultant made no recommendations and did not inform us of the Huawei trade issues. I cannot make a informed decision if I am not informed. The store manager admitted that the sales consultant should have asked me what phone I currently use and if it is a android phone inform me of the challenges moving over to Huawei. The customer can only make a decision if it is correctly informed. If the customer does not know about an issue, the customer cannot ask about it.
I did not agree that the phone should be sent in as an OBF with a fault. i protested that it will not be successful. Well I would not know cause the phones has never been use until now. However the phone was sent in with a client signature - neither me or my husband signed.
I returned the phones within 3 days.
SZ
Suyen Z's updateReviewer Update
01 Feb 2024, 12:46No recommendation is not entirely correct... I asked which one has the larges memory and the answer was HUAWEI. But no further information was shared.
SZ
Suyen Z's update01 Feb 2024, 12:46
Reviewer Update
No recommendation is not entirely correct... I asked which one has the larges memory and the answer was HUAWEI. But no further information was shared.
SZ
Suyen Z's updateReviewer Update
01 Feb 2024, 12:56your contract refund policy
Contract Refunds
Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: -
Contract Refunds
Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: -
- the customer contact the Vodacom Online Support team to arrange collection. Log-in into your Order History. - I took the phone pack to the store. I was not advised to contact online support. only informed that they cannot help me.
- the product is returned within 14 days from date of receipt and - returned within 3 days
- the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any - The product is undamaged. Not been used. In the original packaging. the plastic wraping was removed in store by vodacom personnel
- no partial returns will be allowed e.g.: all Bundled goods must be returned as a bundle and not parts of. - No partial returns. I want to return both phones
SZ
Suyen Z's update01 Feb 2024, 12:56
Reviewer Update
your contract refund policy
Contract Refunds
Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: -
Contract Refunds
Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: -
- the customer contact the Vodacom Online Support team to arrange collection. Log-in into your Order History. - I took the phone pack to the store. I was not advised to contact online support. only informed that they cannot help me.
- the product is returned within 14 days from date of receipt and - returned within 3 days
- the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any - The product is undamaged. Not been used. In the original packaging. the plastic wraping was removed in store by vodacom personnel
- no partial returns will be allowed e.g.: all Bundled goods must be returned as a bundle and not parts of. - No partial returns. I want to return both phones
SZ
Suyen Z's updateReviewer Update
01 Feb 2024, 13:07image.png 185.72 KB
SZ
Suyen Z's update01 Feb 2024, 13:07
Reviewer Update
image.png 185.72 KB