MvdL
Maria van der Lith

1 reviews | Active since Mar 2017

29 May 2017, 09:39

NO RESPONSE FROM VODACOM ON COMPLAINT LOGGED ON HELLO PETER

<p>I logged a complaint with regard to a Vodafone Tablet I submitted to Menlyn Vodacom for repairs within the first month of my contract Upgrade. When I eventually received it back I realised there were Apps and photos from unknown people on the tablet. I then contacted Vodacom to inform them of this and was informed that they took photos at Vodacom to check if the tablet is working. I asked if they have babies working at Vodacom because there were babies as well on the tablet, they had no explanation for this. I have received no response on my complaint to Hello Petter with regard to this. I then phoned and asked for the tablet contract to be cancelled and was informed that I will have to pay a penalty. I said Vodacom breached the contract so I should not pay a penalty and they said my request will be forwarded to the applicable department. Again no response from Vodacom. My request: I want Vodacom to cancel the contract for the Vodafone tablet and credit me with the premiums already paid and stop the premium deductions for the tablet without delay. If I am not available on my phone please email me on: **********

0
Replies (2)
Vodacom
Vodacom's reply29 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 14:29
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team