1 reviews | Active since Mar 2017
NO RESPONSE FROM VODACOM ON COMPLAINT LOGGED ON HELLO PETER
<p>I logged a complaint with regard to a Vodafone Tablet I submitted to Menlyn Vodacom for repairs within the first month of my contract Upgrade. When I eventually received it back I realised there were Apps and photos from unknown people on the tablet. I then contacted Vodacom to inform them of this and was informed that they took photos at Vodacom to check if the tablet is working. I asked if they have babies working at Vodacom because there were babies as well on the tablet, they had no explanation for this. I have received no response on my complaint to Hello Petter with regard to this. I then phoned and asked for the tablet contract to be cancelled and was informed that I will have to pay a penalty. I said Vodacom breached the contract so I should not pay a penalty and they said my request will be forwarded to the applicable department. Again no response from Vodacom. My request: I want Vodacom to cancel the contract for the Vodafone tablet and credit me with the premiums already paid and stop the premium deductions for the tablet without delay. If I am not available on my phone please email me on: **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
