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nigel B
1 reviews | Active since Oct 2020
17 Jan 2022, 11:37
No response from VODACOM. No surprise there. Customers mean NOTHING to them
Still awaiting feedback from "we have escalated the matter and will be back to you very soon" - Wednesday of last week! So hopeless customer care. Too big to worry about their customers? I think so
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
17 Jan 2022, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jan 2022, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
nB
nigel B's updateReviewer Update
27 Jan 2022, 15:3010 days later - and not a word from VODACOM.
First request was 13 January
How long can "we have escalated the matter and will be back to you very soon" possibly take?
I have been without the phone since 10 December. But still paying for it...why?
Also intrigued to hear why it was INSISTED UPON to disconnect the "find my phone" function. This cannot have anything to do with anything?
Is this to ensure I cannot see that you are doing nothing about this, and the stories of going to the tech people is actually BS, and it has been sitting in the store the entire time?
I am requesting AGAIN feedback and the way forward. "your query is in hand with our team" is really getting old.
This problem is not going away
And neither am I
Do I need to contact one of the senior guys and disturb him rather?
awaiting your urgent response
First request was 13 January
How long can "we have escalated the matter and will be back to you very soon" possibly take?
I have been without the phone since 10 December. But still paying for it...why?
Also intrigued to hear why it was INSISTED UPON to disconnect the "find my phone" function. This cannot have anything to do with anything?
Is this to ensure I cannot see that you are doing nothing about this, and the stories of going to the tech people is actually BS, and it has been sitting in the store the entire time?
I am requesting AGAIN feedback and the way forward. "your query is in hand with our team" is really getting old.
This problem is not going away
And neither am I
Do I need to contact one of the senior guys and disturb him rather?
awaiting your urgent response
nB
nigel B's update27 Jan 2022, 15:30
Reviewer Update
10 days later - and not a word from VODACOM.
First request was 13 January
How long can "we have escalated the matter and will be back to you very soon" possibly take?
I have been without the phone since 10 December. But still paying for it...why?
Also intrigued to hear why it was INSISTED UPON to disconnect the "find my phone" function. This cannot have anything to do with anything?
Is this to ensure I cannot see that you are doing nothing about this, and the stories of going to the tech people is actually BS, and it has been sitting in the store the entire time?
I am requesting AGAIN feedback and the way forward. "your query is in hand with our team" is really getting old.
This problem is not going away
And neither am I
Do I need to contact one of the senior guys and disturb him rather?
awaiting your urgent response
First request was 13 January
How long can "we have escalated the matter and will be back to you very soon" possibly take?
I have been without the phone since 10 December. But still paying for it...why?
Also intrigued to hear why it was INSISTED UPON to disconnect the "find my phone" function. This cannot have anything to do with anything?
Is this to ensure I cannot see that you are doing nothing about this, and the stories of going to the tech people is actually BS, and it has been sitting in the store the entire time?
I am requesting AGAIN feedback and the way forward. "your query is in hand with our team" is really getting old.
This problem is not going away
And neither am I
Do I need to contact one of the senior guys and disturb him rather?
awaiting your urgent response