No Response from Vodacom ***** Department

I recently had an issue with a ********** contract opened using my personal details. Vodacom did resolve the issue in the manner they explained they would and it happened within the stated turnaround time. It all started with me sending an email to the ***** department.

The ********* who used my details have done the same at Cell C and G*d knows where else. All I have been asking for is if the ***** department at Vodacom can share the documents, especially the ID copy, of the ******** who is pretending to be me so I can get this investigated by the police or private investigator and hopefully stop this **** from causing more damage. I have sent several emails to the same email addresses for the ***** department that responded to the original query requesting this information and not a single response.