No response from Vodacom even after laying complaint with ombudman

<p>Good day.</p> <p> </p> <p>It is now almost a month since I did my original post and almost two months since I started having troubles with my cellphone.</p> <p> </p> <p>Please se Original hellopeter complaint:</p> <p> </p> <p>01/06/2016</p> <p>Vodacom's repair centre is pathetic</p> <p>I upgraded my vodacom contract on 5th of may via vodacom direct, and recieved the phone the next day.</p> <p> </p> <p>The 18th may the phone's speakers started giving troubles.</p> <p> </p> <p>The 20th may I phoned vodacom direct for a new phone swap, you have got a 14 day period to return the phone. But I was told I was allready to late for this.</p> <p> </p> <p>I sent the phone in to the Nelspruit Vodacom Repair Centre and recieved the phone back on the 2nd June. And today the 6th may the phone has got the same problem. Both the internal and external speakers is destorted and very soft. But it comes and goes. Sometimes it works normal and sometimes it horrible.</p> <p> </p> <p>The waybill from vodacom said they tested the speakers and did a firmware upgrade.</p> <p>This is pathetic service....</p> <p> </p> <p>Please fix my phone, send me a new one or cancel your darm contract.</p> <p> </p> <p>I'm sick and tired of this horrible service delivery......</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> 07/06/2016</p> <p> Official business reply:</p> <p>Thank you for making us aware of your complaint.</p> <p>A consultant will review make contact with you to assist.</p> <p>Kindest Regards,</p> <p>Consumer Website Team</p> <p> </p> <p>13/06/2016</p> <p>Good day. It has now been more than a week since I posted the review.</p> <p> </p> <p>But still no assistance from vodacom.</p> <p> </p> <p>I have spoken to my lawers and to the ombudsman and im opening a complant with the ombudsman against vodacom.</p> <p> </p> <p>Acording to the consumer protection act I have got the right to a new phone.</p> <p> </p> <p>Additional issues accured in the meanwhile.</p> <p> </p> <p>I am not able to do any software updates.</p> <p> </p> <p>As soon as it is done with the doenload it gives me a error stating upgrade failed please contact a samsung service centre.</p> <p> </p> <p>I'm so dissatisfied with the service from vodacom. </p> <p> </p> <p>Im in the process of canceling all my contracts.</p> <p> </p> <p>This Morning my cellphone went off and showed a CP SRASH UPLOAD MODE error and then a FORCED UPLOAD BY KEY PRESSING LOAD MODE after I tried to reboot the phone.</p> <p> </p> <p>It stays on that same page and I can't reboot the phone or remove the battery to reboot the phone.</p> <p> </p> <p>This is my third Hellopeter post and I layed a complaint with the National Consumer Commision Ombudsman (REF:***) and Still no responce from Vodacom.</p> <p> </p> <p>I even phoned Vodacom Midrand Head Office and asked for assistance, and nothing even from their side.</p> <p> </p> <p>If I don't get a responce from Vodacom by the end of the day and a new phone by end of day by tommorrow, I will be going to the media and socoal media to exploit the poor sevice delivery from South Africa's biggest cellphone service provider.</p> <p> </p> <p>And mark my word this is not going to end here.</p> <p> </p> <p> </p>