No response from Vodacom

Ref number: SR***

No internet call was logged on the 4 May 2022. Process was followed 1st line can resolved it, 2nd line can’t resolved, technician need to be dispatched. Phone numerous times, to numerous consultants each one more surprise than the previous one and promise that they will phone back – No phone call with reasons why a technician is not being assigned.

Supervisor Nicole Mars @ *** is not responding to any emails, not even once. Internal staff was unable to get hold of her. Very unprofessional especially holding a position as a supervisor. Vincent Nyedimane @ ***, consultant also dealing with the matter have not responded since last week Wednesday.

The time period of the case handled by the support contractor is even past their own SLA agreement with Vodacom, but still the matter is not being attended to or even escalated to higher levels in order to deal with the SLA.

I did get hold of Tashreeq who despite my frustration handle the situation well and provide me with some assistance, but the matter still needs to be resolved.

Vodacom, please attend to the matter and address it with your contractor. I await your reply.