MR
Marie R

1 reviews | Active since Mar 2015

03 Mar 2015, 09:01

NO RESPONSE FROM VODACOM CUSTOMER CARE

On 24 November 2014 I upgraded my contract at Chatz Vodacom Langeberg Mall near Mossel Bay. The assistant made a mistake and instead of the UCHOOSE SMART M option she logged the SMART S option!!!<br> On 5 December 2014 I noticed that because I only received 75 min airtime instead of 120 min. Customer Services amended my contract to the SMART M option, changed the debit order BUT never amended the airtime minutes... Thus I pay for the SMART M and 120 min but receive 75 min airtime.<br> <br> Since then I have made many calls and sent many emails regarding this problem..... I get these wonderful promises that they will look into the problem...... but no-one is interested in fixing it!!!<br> <br> <br> <br>

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 21:14
Official
Hello marie de reuck,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team