No response from Vodacom - Cellucity

Vodacom operating under CEllucity is not responding to my query. I reached out via phone, email, whatsapp and facebook but no response. SEnt them this message: Hi. I placed this order on Friday 28/12 - #92846 but unfortunately the order was not yet ready. Is i possible for me to courier the phone to myself? I live 140kms from your store and unfortunately cannot pickup the phone. Alternatively is it possible to deliver the phone to your vodacom store in Port alfred so that I can pick it up from there? Thank you