JB
Jake B
1 reviews | Active since Feb 2015
05 Nov 2019, 11:13
No response from Vodacom business for almost a month of daily follow-ups.
I have been trying to get a mobile business internet package since 10 October 2019. I have selected the best package available. I have sent numerous email with all the information requested and I have made a phone call almost every business day since to try find a solution. I have requested to speak to a manager after my 13th day, where the consultant stated they are out the office and will get back to me. To date none of my emails or phone calls are responded to. I am absolutely astounded by the lack of response, service, professionalism and execution of sales by your team. I have tried endlessly to come right here, but absolutely no one at Vodacom help me.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Nov 2019, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2019, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
