No Response from Vodacom Business

The Embassy sent an email to Vodacom Cancellations Department on the 5th of April to obtain certain information regarding our Ambassador's contract. We received an email back from Ashwin Abdurahman on the 5th saying we need to email Vodacom business which we did. on the 6th and 7th of April I resent those emails but now on the 14th of April we have still not received any response from anyone. We also sent a Disputation letter to Vodacom business yesterday and we have not received any response. As a Vodacom Business client of many years we expect better service than this. No response for 2 weeks is completely unacceptable. We demand that we get service as soon as possible. Please contact the Embassy urgently. ***