MB
Michelle B

1 reviews | Active since Jun 2013

08 Mar 2018, 08:00

No response from Vodacom after 4 day’s

Frustrated with poor Vodacom service

Post was written on 5 March and it’s four days later and I have received no contact from Vodacom yet. WOW. The bad service continues to deteriorate every second of every day.

Poor service received from Vodacom. Trying to change my contracts which have expired September 2017. I’m being sent from the call Centre to someone at Vodacom which then In-turn tells me that the call Centre must deal with my problem. I’m extremely frustrated being sent from pillar to post with no assistance. Is there any competent people working at Vodacom? Being asked stupid security questions for more than 15 min.

0
Replies (2)
Vodacom
Vodacom's reply09 Mar 2018, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Apr 2018, 15:30
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic