LR
L R
1 reviews | Active since Jun 2021
06 Jun 2021, 21:14
No Response from Vodacom
I had fibre installed on 14/05/21. Sales Order #SO***. At first the mobile back-up sim card and ****le was not delivered. SR*** & SR***. On 30/5/21 this was finally delivered. Neither the back-up sim card nor the fibre is active. I have phoned the the call centre several times and each time the matter will be escalated. Each time it is a different consultant and this issue seems to be of no concern to Vodacom.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2021, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LR
L R's updateReviewer Update
17 Jun 2021, 16:36Dear Vodacom
The fibre connection was eventually activated 10/06/2021. The vodacom representative was really friendly and helpful and phoned me twice daily to help solve the problem. Though the fibre connection is active the additional 5G LTE data on the sim is not allocated to the sim yet.
Regards
Lenéll Le Roux
The fibre connection was eventually activated 10/06/2021. The vodacom representative was really friendly and helpful and phoned me twice daily to help solve the problem. Though the fibre connection is active the additional 5G LTE data on the sim is not allocated to the sim yet.
Regards
Lenéll Le Roux
LR
L R's update17 Jun 2021, 16:36
Reviewer Update
Dear Vodacom
The fibre connection was eventually activated 10/06/2021. The vodacom representative was really friendly and helpful and phoned me twice daily to help solve the problem. Though the fibre connection is active the additional 5G LTE data on the sim is not allocated to the sim yet.
Regards
Lenéll Le Roux
The fibre connection was eventually activated 10/06/2021. The vodacom representative was really friendly and helpful and phoned me twice daily to help solve the problem. Though the fibre connection is active the additional 5G LTE data on the sim is not allocated to the sim yet.
Regards
Lenéll Le Roux