EvNnB
Estelle van Nieuwenhuizen nee Bester

1 reviews | Active since May 2017

15 May 2017, 15:27

No response from Vodacom

<p>Received my Statements for April 2017 and May 2017. Was incorrectly billed. They billed me for R258.50 instead of R188.50, as per my new contract. Sent 2 e-mails dated 11 April 2017 and 15 May 2017. No response. Very bad service!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply15 May 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 May 2017, 10:56
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team