1 reviews | Active since Apr 2017

21 Apr 2017, 10:44

No response from Vodacom

<p>I have been trying for months to cancel my contract with Vodacom as I have relocated to Europe. There is no working number to call Vodacom from abroad. When dailing the number on their website you get a message that the number is not in use. I have therefore emailed several times without success. I just dont get any response from them. I have even asked family in SA to phone them on my behalf to get them to mail me a premature cancellation quote; they promise the family that they will do that, but nothing ever happens after that. What more can I do to get a response from Vodacom????</p>

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Replies (2)
Vodacom
Vodacom's reply21 Apr 2017, 13:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2017, 15:28
Official

Dear Gerdi

Please be advised that feedback has been sent to you via email.

Regards,

RJ