No response from Sithembele Mzazi to upgrade request
<p>Hi </p> <p>I phoned Vodacom Upgrades ********** this morning at 08:30 and I explained that I needed an upgrade, but the deals are better in the market than at Vodacom. They suggested I email a copy of the Telkom deal to their Manager, ********** which I did at 08:47 today. I phoned 5 times thereafter to make sure he received it, holding on for 20 minutes with each call, to hear he is in a meeting. I eventually got hold of him, he said he was still in the same meeting, but will look at the email and come back to me, that was 11:00 already, still NOTHING.</p> <p>Vodacom cannot have only 1 person to look at this upgrade deal??????? Surely there are other people who can assist? My current phone ********** broke, so I gave them alternative contact details to contact me, but still, NOTHING. </p> <p>Vodacom, I understand you have a lot of customers, and don't worry about the 1 that is unhappy, but this is really the worst service I EVER received from you.</p> <p>VERY UNHAPPY CUSTOMER</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Another day has passed and yet, no response. I logged a complaint at Vodacom Customer Care via email.
What do I need to do to get ANY service??????????????????????
Another day has passed and yet, no response. I logged a complaint at Vodacom Customer Care via email.
What do I need to do to get ANY service??????????????????????
Hello Vodacom.
Firstly, no one phoned regarding this hellopeter complaint. Not one person.
I took matters in my own hand and tried the upgrade centre again on ********** and spoke to Hilda. Hilda assisted me and we negotiated. I agreed on the CONTRACT option for R789 per month. The original deal was 50 Minutes + 2GB data. I negotiated with Hilda from Vodacom and she said Vodacom is willing to add 100 Minutes extra, at the same monthly installment of R789.
I just went online on the Vodacom website, under my profile. My order is there - 21 July 2016, but now the amount has changed from R789 to R587.49 and the deal breakdown is not what I agreed upon?
Can someone please smack the **** out of these Vodacom people and so by the way, Vodacom's customer care complaints department is worse!
CAN SOMEONE FROM VODACOM WITH AUTHORITY PLEASE PHONE ME AND ASSURE ME THAT THE RIGHT DEAL HAS BEEN DONE ON MY CONTRACT, PROFILE AND NUMBER? PLEASE????????????????????
Hello Vodacom.
Firstly, no one phoned regarding this hellopeter complaint. Not one person.
I took matters in my own hand and tried the upgrade centre again on ********** and spoke to Hilda. Hilda assisted me and we negotiated. I agreed on the CONTRACT option for R789 per month. The original deal was 50 Minutes + 2GB data. I negotiated with Hilda from Vodacom and she said Vodacom is willing to add 100 Minutes extra, at the same monthly installment of R789.
I just went online on the Vodacom website, under my profile. My order is there - 21 July 2016, but now the amount has changed from R789 to R587.49 and the deal breakdown is not what I agreed upon?
Can someone please smack the **** out of these Vodacom people and so by the way, Vodacom's customer care complaints department is worse!
CAN SOMEONE FROM VODACOM WITH AUTHORITY PLEASE PHONE ME AND ASSURE ME THAT THE RIGHT DEAL HAS BEEN DONE ON MY CONTRACT, PROFILE AND NUMBER? PLEASE????????????????????