No Response from Repair Escalation

I mailed the Vodacom escalation email alias to get more information on my repair as the agent could not care less.<br> <br> My query was on my iPhone 6 Plus repair, which involved a camera replacement.<br> This is due to a known issue whereby Apple has advised that cameras need to be replaced.<br> <br> The status of my repair says that it is currently awaiting \parts".<br> My problem here is that Vodacom have sold thousands of these phones and should have replacement cameras in ready supply"