No response from online sales

I bought an item from the Vodacom4u website in December. I ordered the wrong item, so I need to return it and replace it with the correct item. I opened a support ticket on 28 December in this regard, which was within the required time frame, in accordance with the returns policy. To date, I have heard nothing from Vodacom4u about this, despite my attempts to contact them(I have logged in to the ticket system and submitted messages requesting attention).<br> <br> I have also tried phoning: The number in the automated response from Vodacom4u does not exist. The number given on the Facebook page for Vodacom4u is Vodacom customer cares number, and is not at all to do with Vodacom4u. I have also left a message on the facebook page, no response.<br> <br> I therefore have no choice but to report this on HelloPeter, in the hope that I may be assisted.<br> Support ticket #7845