TB
Theunis B
1 reviews | Active since Mar 2009
10 Jan 2025, 08:17
No response from Ebrahim Adia Regional Manager Vodacom
On the 20th of November 2024 I wrote a letter complaining about a *****ulent transaction on my cellphone account on Hellopeter. Vodacom responded and said that Vodacom Consumer Website Team is working on it. I then escalate the matter again and again. The same response. Maybe the Vodacom Consumer Website Team is still on leave as its nearly 3 months now. I have been to the store 4times now and was told that the Regional Manager Ebrahim Adia is looking into it and will call me, but he is to executive to call me. Can Vodacom please reinstate the website team and Ebrahim Adia to solve this problem for once and all.
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Vodacom's replyOfficial
10 Jan 2025, 10:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2025, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
TB
Theunis B's updateReviewer Update
29 Jan 2025, 11:28Can some one from Vodacom please advice me when to expect a call !!!!!!!!!!!!!!!!!!!
TB
Theunis B's update29 Jan 2025, 11:28
Reviewer Update
Can some one from Vodacom please advice me when to expect a call !!!!!!!!!!!!!!!!!!!