No response from designated emails referred to. Incorrect billing and no action to resolve billing or provide a line statement

Good day Vodacom, Account: I ********** -0 Please can you assist as I have emailed already: ********** ********** ********** Also gone into the stores at Tablebay Mall, Centuary City and Bayside (all of which are unable view the Vodacom Fibre system on their computers and try to call ********** )

To date, I have received no response.

Please note the following on the account I am asked to pay:

I signed a contract at the estate I have bought in for the amount payable of R399.00 per month till the end of March, Thereafter I am to pay R549 per month from April onwards, I have Vodacom Fibre at the Sandown residential estate. Vodacom purchased the network from Evotel and as an existing member we were migrated over. In October 2017, I signed a contract to the value of R399 all inclusive for a 10/10 uncapped data line, until the month of April 2018. I had emailed the signed Contract. I signed being charged at R399 including VAT for the package deal. Attached is the new billing of R549 from April 2018. The error is as follows: I had ordered the vodacom VOIP phone in order to be used with the Talk Package. However, I never received a phone and thereby unable to use the Talk package. I currently am stated that I have R1,498 bill due. However, this does not make sense with me being billed incorrectly. Please could you assist in having the entire billing plan re-calculated to: The R399 per month (all inclusive line rental, and 10/10 uncapped internet) until April 2018. The Talk package to be credited to my account from the start. Please may I receive a full statement of accounts show line-by-line for each month. Alongside with the payments received by myself. VERY N.B. place a note on the system for my line to not be suspended until the complete rectification so that the correct amount may be billed from my account.

I am being billed incorrectly, have not received any phone that was ordered last year, I am not going to pay for a phone and the services connected to the phone as well as a billing structure I have not signed a contract to.

I have been on phone calls with your consultants, of which they said that they have put a note on the system but I keep receiving the same emails regarding my account.

Please can you have someone phone me as soon as possible as my last resort.

Sadly, I have not been getting a resolution to my complaint from any department.

Kind regards,

Lexi