No Response from customer care

Good day,<br> <br> I took out an I-Burst contract through Vodacom several years ago. I need to cancel this contract as I will be relocating to a property with FTTH in the Cape. I have contacted I-Burst but they say that I need to do the cancellation through Vodacom.<br> <br> The matter was reported to Vodacom accounts - no action. The matter was then reported to Vodacom customer care 3 times - no response - do they really care??