No response from complaints division. Pathetic

Below email sent to the complaints division yesterday with a follow up. To date no response, <br> ***/ Gloria/Kgomotso / Ref number A1-X9Z4-YET3KQ<br> Good Day<br> <br> I am extremely irate with your service.<br> <br> Monthly I purchase 3 or 2 gigs of data on this sim card for the past year.<br> <br> 1. Only have 90 talking points.<br> 2. 3 gigs purchased 02/08/2015. Checked data 31/08/2015 balance remaining more than 1.4mbps. Logged on today . message received no airtime.<br> Why has this bundle expired a day before the time ,This happens constantly and I want an explanation and my data refund. I had an urgent report I needed to submit and I am extremely disgusted at this<br> <br> I await your urgent response. <br>