NO RESPONSE FROM COMPLAINT LODGED 2 YEARS AGO

A complaint was logged with Vodacom in September 2016 regarding a cell phone contract upgrade, that was allegedly authorised by their client, Thuso Leeuw. Mr Leeuw presented affidavits, his ID document and signatures as requested by Vodacom in their investigations into whether the upgrade was app**** for using Mr Leeuw's ID document and details.

Mr Leeuw further requested that vodacom send him the Recordings of the telephonic conversation where he allegedly agreed and/or requested the upgrade, and also a copy of the delivery note and/or proof of delivery of the cell phone.

No response was received.

The complaint was lodged in September 2016, and again in December 2016 and a service request number EC-04AT-2WIUWF and EC-04IQ-1DG7C2 where then provided in response to the complaint lodged.

To date, no response from Vodacom has been received. A period of 1 (one) year and 5 (five) months have now elapsed without this matter being resolved. Instead, Vodacom has now blacklisted Mr Leeuw.

A letter was sent to the ***** department regarding this on the 31st of January 2018, and even though there are read receipts on the mails, no response has been received from them, not even an acknowledgement of the the mail.

How can this not be resolved after so long?