NvdW
Nardus van der Watt
1 reviews | Active since Dec 2010
28 Feb 2019, 12:35
No response from CEO's office
On Wednesday 13 Feb '19 I sent an e-mail to the CEO's office as I were pushed from pillar to post on closing my Dad's Account. My Dad passed away and I sent the Death Certifcate with a explanation letter to the CEO's office. To date I have not received a response. How poor is this Customer Service?
I hope by taking it a step further that Vodacom will respond and actually close the Account. Once the Account is closed please submit a letter stating that the accout has been closed
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Vodacom's replyOfficial
28 Feb 2019, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 18:59 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply05 Mar 2019, 18:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team