SP
Sandra P
1 reviews | Active since Jan 2017
08 Mar 2019, 10:01
No Response for Insurance!
I have emailed Vodacom Insurance on the 8th of February in regards to incorrect cover. I did not receive a response, so I emailed back on the 19th of February. Till today I have not received a response and email again.
I tried calling the call center on ********** many times but never am able to get passed selecting a menu option and have tried calling with assistance from a general Vodacom call center agent to get me through. Still can't get through!
Please will someone assist me?!
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Replies (2)
Vodacom's replyOfficial
08 Mar 2019, 11:18Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2019, 11:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sandra P's updateReviewer Update
12 Mar 2019, 11:31Was contacted by Vodacom's Hello Peter team and told that someone from insurance would urgently call me and I have yet to hear from them.
Still have tried calling the call center but the line is dropped every time after I key in my menu selection to be put through to insurance admin...
SP
Sandra P's update12 Mar 2019, 11:31
Reviewer Update
Was contacted by Vodacom's Hello Peter team and told that someone from insurance would urgently call me and I have yet to hear from them.
Still have tried calling the call center but the line is dropped every time after I key in my menu selection to be put through to insurance admin...