No response for fiber relocation

I relocated at the end of September. I was given a relocation form for the fiber relocation that was submitted at the end of September. Hoping that it would be done quickly because there is fiber in the area that I moved to. But I was greatly disappointed.

It is a month now where I haven't been able to get any assistance with the relocation of my fiber line. After numerous phone calls and mails, it seems the department that needs to get back to me to arrange for the fiber to home installation and the connection doesn't do so. They were quick to come and install and connect when I first got the fiber, but now that I have relocated there is no service at all. I am going to pay for a full month without any service or any internet? How is that right and fair? This is extremely annoying and unacceptable.

It is sad that it has to resort to something like this review to get some sort of feedback from them. I hope this will get their attention and get back to me soon.