NO response for 3 months in a row.

More than 2 years ago i upgraded my contract and got a "free"phone but with also a free uchoose 60 contract, which i obviously never used. Now 3 or 4 months ago, i saw my bill looked higher than usual. Suddenly i am being charged for that uchoose60 contract, which i NEVER gave permission to, never requested it.

Now for the 3rd month no one is responding to my emails that i send. I am just being ignored, and then i get notified that my contract is in arrears. I am not in arrears as this is not something i ever wanted or gave permission for.

Can someone contact me via email. Someone senior, and get this amounts credited to my account immediately. Im sick of sending emails thats not being read or rep**** to. I spend more than enough at Vodacom for them to actually just assist me and sort out my query. Also i cannot get through to customer care, as they are probably too busy with complaining customers.