No response even after legal action

We have requested documentation from the Brooklyn store and was told that they cant find it. The documents related to an unauthorized upgrade done and everyone pulls up their shoulders. Bad attitude from Craig Ortman (Vodashop Brooklyn) and lack of response from numerous operations Managers at Vodacom HQ lead us to commencing legal action but still no reply. <br> <br> 6 months of waiting and pleading.<br> <br> Not interested in another half ****d reply will now only deal with a senior Manager (Director) if not we will consider our options further.<br> <br> <br> I suppose that this is customer service at its best!!!!!