NO RESPONSE - EMAIL MARKED AS URGENT - LEFT ABROAD WITH NO COMS.

Item: Vodacom
Rating: 1
Author: Lizzy M

BEEN SENDING EMAILS FOR 4 DAYS AS MY NUMBER HAS BEEN DEACTIVATED UNEXPECTEDLY - I AM ABROAD AND CAN NOT REACH ANYONE. SERVICE IS HORRIBLE - 8 EMAILS LATER WITH NOT A SINGLE RESPONSE - ASK FOR MONEY QUICKLY BUT TAKE TIME TO RESOLVE ISSUES. HORRIBLE.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Sept 2023, 07:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Sept 2023, 07:28

Official