MC
Moegamat C
1 reviews | Active since Jul 2017
31 May 2020, 21:28
NO RESPONSE
hi an good day, i was advised to send a email regarding a payment holiday i need because of my work in the tourism industry. I sent the email on the 25th of may, an still to date not one call or email recieved from anybody. An the 1st is payment date which is going to be debited when i really need this payment break. Its just disappointing that your company is so eager to take my cash but not help out when its needed. We all living in this epidemic an not all are getting funds to pay bills an such. If banks an other coporate companies can do it, why not yours. Just very stressful position you have put me in. Not very happy at all
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Vodacom's replyOfficial
01 Jun 2020, 08:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MC
Moegamat C's updateReviewer Update
28 Jun 2020, 21:06Over a month now after sending all paperwork required, not 1 call or message from anyone in your hole organization. Its again billing time, an i dont have the money to pay. Yet your organization doesn't care about its clientele only the money it should be making. Disgusting actualy, we not just clients we are human an going through the exact same thing everyone in this epidemic is going through. No compassion or even just a message to say consideration will be taken during these trying times. Disgusted thats how i will end this utterly DISGUSTED
MC
Moegamat C's update28 Jun 2020, 21:06
Reviewer Update
Over a month now after sending all paperwork required, not 1 call or message from anyone in your hole organization. Its again billing time, an i dont have the money to pay. Yet your organization doesn't care about its clientele only the money it should be making. Disgusting actualy, we not just clients we are human an going through the exact same thing everyone in this epidemic is going through. No compassion or even just a message to say consideration will be taken during these trying times. Disgusted thats how i will end this utterly DISGUSTED