No response, dont care .Still waiting for that call

I posted as per the below and Vodacom responded till today am still waiting for that call

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Vodacom

********* business practice  A review of Vodacom by Tholoana S on 12 Dec 2018

 ********* business practice Vodacom is unbelievable, i realised that when u buy watts up ticket nd buy data at the same time, Vodacom eats the data first as well as your airtime before going to watts up ticket nd by that time already the watts up ticket its about to expire.vodacom has bn eating my data and airtime like they eating pap, im scared to buy airtym bcos they chow it.i called yo customer service and a friendly consultant helped me with settings nd promised that data wont go as fast nd he also confessed that Vodacom has bn flooded with complaints about data being taken for watts up instead of watts up ticket nd Vodacom knows nd has known about that problem for almost 2 months. After the chat with consultant nothing became better my airtym gone nd data gone.i called callcentre and demanded to speak to supervisor in Jhb called Boitumelo the surname starts with R.she is so useless , unable to answer any questions, i asked why u taking data when one uses watts up instead of ticket , she arrogantly rep**** its not Vodacom its yo phone , i said yo consultant confirmed wat im saying then he had no answer.i asked wat happened to my 14.75 she said internet ate it, i asked which internet she said she doesn't know .I told her I hv internet access at work nd i knocked off at 6 in the evening so when was I on the internet, couldn't answer.I told her every time a customer queries data or airtym the answer is always the same , internet U now starting to sound like u programmed. How stupid do they think ppl r.u hv bn robbing ppl for years nd u not improving regardless of millions of complaints u get , u dont care.Boitumelo logged a call nd sent me ref number .Today I received sms that my case is closed nd they gave me 1 gig .it's not about good gesture or getting freebies Vodacom its about principle.I want an answer as to why u take data when we using ticket? Why u chowing our airtime. I like to keep airtime for emergencies but with Vodacom that cant be done bcos they take it.Right now I owe u guys nd i want to pay u off but I cant load airtime to keep cos u taking it.how much of my airtym u took nd i hv bn quiet but its enough. My advance is way too much bcos i can't keep airtime because u take it.There is no use giving good gestures when u not fixing the problem. U going to continue robbing ppl, u think u can get away by giving good gestures.That 1 gig is my data u hv bn eating now I want my 14.75 airtime u took nd blamed it on internet. I also want u to provide us with answers nd stop robbing yo loyal clients. The following text is wat i received after logging a complaint Dear Vodacom Customer. A service ticket with reference number S4-WUN30-0F73X has been logged to a support team for investigation. Thank you Vodacom. That case is not closed as u indicated today.i want my 14.75 with immediate effect then I want an answer about watts up ticked bcos yo useless team manager Boitumelo failed to answer 

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team