No response at all

Item: Vodacom
Rating: 1
Author: Gavin D

Upgrade reversal was approved 7 weeks ago, but not actioned. I am due a new phone and I can't get it as the branches /franchises tell me I'm only due in 2 years time

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Nov 2017, 06:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Nov 2017, 06:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Gavin D's updateReviewer Update

08 Nov 2017, 06:40

I received an email the next day requesting my details. I responded with my personal details and the details of the situation. Then I received an sms stating that the matter is closed. What does that mean, I have no idea

Gavin D's update08 Nov 2017, 06:40

Reviewer Update

Vodacom's replyOfficial

10 Nov 2017, 15:39

Good Day Gavin,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.

Regards
RO

Best regards,

Vodacom's reply10 Nov 2017, 15:39

Official

Good Day Gavin,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.

Regards
RO

Best regards,