JV
Johan V
1 reviews | Active since Mar 2009
31 Jan 2018, 08:42
No response as expected
On Friday 26 January 2018, I made a hellopeter complaint on damaged goods and wrong info given to me y Vodacom. Vodacom responded quickly on the complaint saying a consultant will contact me soon. Today is Wednesday 31 Jan and still no consultant called me. Vodacom's service is getting worse by the day and it seems that even bad reviews and complaints doesn't bother them anymore. So what would the next step be, Consumer services?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jan 2018, 09:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 09:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JV
Johan V's updateReviewer Update
31 Jan 2018, 11:08It seems this is an automated response from Vodacom and no actual person gets back to me. I'm currently at Vodaworld to pic up my OBF device after it was confirmed that it has been approved. Got ro the Vodashop and they want to hand me an open box device because they don't have stock. I'm starting to loose my patience with this incompetence.
JV
Johan V's update31 Jan 2018, 11:08
Reviewer Update
It seems this is an automated response from Vodacom and no actual person gets back to me. I'm currently at Vodaworld to pic up my OBF device after it was confirmed that it has been approved. Got ro the Vodashop and they want to hand me an open box device because they don't have stock. I'm starting to loose my patience with this incompetence.