No response and Unfair practise to consumers

Hi Kim Thornton<br> <br> From the 3 September to date I have not received any feedback from you regarding my query made ?<br> <br> I have since choosen to buy out of my contract from Vodacon-artists and I have received a quotation from them. <br> <br> However they still require you to pay your last months subscription and the moment the quotation is settled you will loose all your minutes and data paid for that month.<br> <br> Now like with any transaction how can the consumer pay for goods but in the same breath the store takes the goods back from the consumer.<br> <br> So Vodacom is your practice not unfair to the consumer.Does the consumer act allow such Practice by the Monopoly of Service providers in the telecoms space ? <br> <br> This time please can you respond to me soon. <br> <br> Kind Regards<br> Kasavan Aboo