LS
Louis S
1 reviews | Active since Jul 2018
28 Aug 2020, 10:04
NO RESPONSE AND NO SERVICE
Since beginning of August 2020 I began to receive calls from a company VBM who claims to have bee appointed by Vodacom to collect outstanding debts. I contacted Vodacom by e-mail (***) on 18 and 24 August requesting what this all about as I cancelled my data contract a long time back. I provided them with the NM number quoted to me but no reply and this VBM is still irritating me weekly with their calls. Service is the worst that I have dealt with. Will report them to the Ombudsman as I have had it with the calls from VBM who continues to harass me.
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Replies (2)
Vodacom's replyOfficial
28 Aug 2020, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2020, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LS
Louis S's updateReviewer Update
01 Sept 2020, 08:12Yip. Seen it but like all others it is an electronic acknowledgement and nothing else. I did however receive a call from Martin a day later and he looked at the profile and confirmed that I did cancel but they omitted to process the cancelation. He the said they will write of the amount owing and I told him to take a hike. Nothing to be written of. The amount must be reversed and not written off. Big difference because if they write it off then it will appear as if I am at fault. He also undertook to send me a confirmation e-mail of this and that they have resolved the ICT issue. Still waiting for the e-mail and the apology confirming that this was there mistake. Will wait another day or two and report to the Ombudsman as this service is very bad.
LS
Louis S's update01 Sept 2020, 08:12
Reviewer Update
Yip. Seen it but like all others it is an electronic acknowledgement and nothing else. I did however receive a call from Martin a day later and he looked at the profile and confirmed that I did cancel but they omitted to process the cancelation. He the said they will write of the amount owing and I told him to take a hike. Nothing to be written of. The amount must be reversed and not written off. Big difference because if they write it off then it will appear as if I am at fault. He also undertook to send me a confirmation e-mail of this and that they have resolved the ICT issue. Still waiting for the e-mail and the apology confirming that this was there mistake. Will wait another day or two and report to the Ombudsman as this service is very bad.