BR
Brian R

1 reviews | Active since Aug 2016

01 Aug 2016, 06:40

No response and no service

<p>I have written to Vodacom customer service with my problem. Customer service referred my problem to Vodacom Risk & Forensic who inturn referred me to Vodacom Legal Support. My first contact with Vodacom was many months ago and my first contact with Vodacom legal was 6 weeks ago.</p> <p>I approached Vodacom directly on the advice of my attorney.</p> <p>I have sent many reminders to Vodacom about my problem. Vodacom Legal will not even have the decency to acknowledge receipt of my query even though I send weekly reminders. Customer service is ZERO and they do not have the time to reply in six weeks.</p> <p>I am not a Vodacom customer and would not reccomend that anybody who wants to deal with a service related operator become a customer.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team