MH
Maria H

1 reviews | Active since Aug 2013

13 Mar 2016, 06:53

No Response and Lying on MY BEHALF!

To Whom It May Concern<br> <br> I wrote a previous HelloPeter complaint on Wednesday last week claiming how I upgraded to a new contract and Vodacom then billed my account R4900 incorrectly after months of dispute since I purchased the contract on 16 January 2016.<br> They claim at first there is a migration fee, now it is device subscription!<br> Immediately I contact Brandon, manager at the Northgate Store. He said reverse the debit order and I will escalate. To date nothing done. My complaint on HelloPeter also not responded to.<br> I started getting calls saying they will suspend my phone. Brandon said if they do he will open the line.<br> I have the proof of purchase. NO CELL and NO MIGRATION! <br> Went to the Northgate Mall yesterday (Saturday) since Vodacom suspended my account. The staff, Khotso and standing in manager Zavier tried to assist by calling customer care. <br> I DID NOT APPRECIATE that THEY **** saying I am using it for business and have my lawyer in store. I APPRECIATE EFFORTS BUT NOT LYING! Now I am in arrears, no phone, might be blacklisted! My bond and policies could have bounced when the value was debited from my account!<br> I will be contacting my lawyer tomorrow, no lie!

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2016, 10:18
Official
Hello Dsmargie,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team