No response after many emails

Item: Vodacom
Rating: 2
Author: Alec W

I need to cancel my contract (it is up after 48 months) and I am out of the country, so I am not available on this particular number. I emailed a few months ago to enquire as to how to cancel the contract, and was given an email address and an assurance that I can cancel via email. I have emailed this address, along with the customer care email, but so far have only received a response asking for information for verification. This was more than 5 days ago, and no further contact. Why does Vodacom not respond to my request?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Sept 2018, 11:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply17 Sept 2018, 11:52

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Alec W's updateReviewer Update

25 Sept 2018, 06:56

Dear Vodacom, I have been contacted twice by your customer care department, who have verified my information, and forwarded mails to your cancellation department (whom I have emailed many times) yet the cancellation department still have not contacted me. Please can you rectify this immediately. I have been attempting to cancel this line now for many weeks. Alex

Alec W's update25 Sept 2018, 06:56

Reviewer Update