No response after double-billing and ***** on my account.

<p>In August/September I transferred my personal cellphone account to my businesses profile and took out a new contract for my business phone. At the end of September vodacom double-billed me and billed me for someone else's ********** account that had been added onto my businesses profile without my knowledge. I went to the shop that had done the transfer for me and I contacted Vodacom's ***** department. I was told that I would be given a reference number and that they would investigate it and get back to me within 2 days. I have not had any feedback or a reference number, nor have I been recompensated for the double billing or the ********** account that was billed to me.</p>