no response after 5 weeks

I begged thriygh their callcentre 5 weeks ago.... NOTHING, No <br> 1. I have a 5gig + 5gig nightsurfer LTE sim in a router for R250/pm. When my data is finished the internet stops. When i checked my billing i saw that i was being charged R1500 for Dec and R1900 for Jan. When i queried this i was told that i used out of bundle rates at R2/meg. Not sure how, as when i run out they cut me.They explained that even if there is a cap on the out of data cost it will still not cut off unless i end the session and open it again by closing the browser and opening it again. Q1 - Where did i agree to this ??<br> <br> 2. I ran out of data and used the app to reload 10gig, the app said the transaction failed and i tried again and it said the same thing. I looked at the website a week later and saw i had 20gig loaded. I called the call centre 3 times in the last month and logged a query on the website trying to cancel 10gig to no avail. I have given up...!<br> <br> So if you want monthly surprises and poor service.... give them a try... Vodacom, do not dare reply and say someone will contact me on this message... you havent yet in 3 weeks on my last two posts !!<br> <br> Les