No response after 4 emails

I sent through proof that a contract that was placed on ITC on my name was NOT my contract. Vodacom legal then sent an email on 24 February to say this matter was cancelled and closed due to age. This is not the correct information, however, I asked them via email to please send an official letter stating the correct information to me so that I can correct my name on ITC. To this day they have refused to respond to my email. I have sent 4 emails after with no reply.<br> <br> Until this letter is received my hands are tied, and my bond approval with Nedbank has been declined. This is Unacceptable. They make the mistake in 2007 to neglect in cancelling the contract. In 2014 this contract out of the blue was put on my name on ITC and now they are refusing to give me the letter to correct this matter<br> <br> I demand immediate feedback on this matter with legal reference EC-04Q7-28MUMJ