DL
David L
1 reviews | Active since Oct 2010
19 Oct 2021, 13:09
No Response
Vodacom customer car is pathethic, after they get your money they refuse to assist. I have failed to make arrangement over the years to pay Vodacom, finally I pay whatever was owing in May to their lawyers and being advised that it would take 21 days to reflect on ITC. I app**** for an account and came back decline because i am listed by Vodacom, i spen hours try to get ahold of someone on *** or *** finally last week spoke to Oluwethu Kenene who advise the issue will be resolved in 5 days. I check ITC still account has not been closed. I am still holding for Vodacom 8 days later. Please someone call me on ***.
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Replies (2)
Vodacom's replyOfficial
19 Oct 2021, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
David L's updateReviewer Update
21 Oct 2021, 07:06Still no response from Vodacom, in the meantime they are ruining my credit rating, I suppose that is the plan, all the numbers you dial at vodacom push you to another number, you are not allowed to talk to their legal department, Vodacom may have a strong network but customer service is what keeps clients, unfortunately their is no customer service.
DL
David L's update21 Oct 2021, 07:06
Reviewer Update
Still no response from Vodacom, in the meantime they are ruining my credit rating, I suppose that is the plan, all the numbers you dial at vodacom push you to another number, you are not allowed to talk to their legal department, Vodacom may have a strong network but customer service is what keeps clients, unfortunately their is no customer service.