JB
Jacoba B

1 reviews | Active since Jul 2016

08 Jul 2016, 08:48

NO RESPONSE -

<p>Vodacom has been deduction an installment off my account for months now, when I tried to figure out for what device this deduction belongs to, what is this Cell number and when did I sign up for this contract? - i had to speak to two consultant which both told me they "DON'T KNOW". I asked them how don't you know? - because if you couldn't remember signing up for some sort of contract and someone took your money and not knowing what it is for, you would not leave it there, they just kept on saying they don't know. If i did sign up for this contract I don't mind, but i just want to know what it is for?? - what device is it and where is a copy of the contract , i could take it from there, but not knowing, makes me furios! - I have sent numerous emails and no response has been received.</p> <p> </p> <p>I have been with Vodacom for ages, but this is so disappointing!!!</p> <p><br />JP de Bruyn</p>

0
Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 09:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,