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I have been a loyal customer to Vodacom for the past 15years, however, I'm starting to question that loyalty. I app**** to change my pre-paid to contract, but was told \I do not meet your credit requirements\", which is complete *******. The lady that assisted me told me that I need to send documents to [Email Removed] Which I duly did, one on the 20th Jan and one on the 26th Jan. Up to this date I have yet to receive feedback of ANY sort, not even a \"we have received your mail\" type email. This is unacceptable service from your part, I have now been shopping around and will be joining another network. This is not the first time I have experienced your lack of customer care and for such a big provider/business/industry leader I would be ashamed of your lack of commitment to loyal customers such as myself."