No response

I found out that someone took out 2 contract phones from Vodacom The Glen under my name. I was called by one of the networks consultants informing me of this after I complained about Vodacom debiting my bank account. I then tried following up with the consultant that informed me on the procedure I should take with regards lodging a ***** case. I sent an email requesting to be informed of date the 2 phones were taken out at The Glen's Vodacom shop in order to add my whereabouts in the affidavit. To this day I have not received feedback. I refuse to be blacklisted for something that was not of my doing can Vodacom please contact me with the full details of how and when the phones were taken out in my name so I can get this problem out of the way.