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Aileen D

1 reviews | Active since Jun 2014

29 Oct 2015, 09:04

NO RESPONSE

The following below is email sent to Vodacom, with no one coming back to me.<br> Morning Sebastian,<br> Please forward to relevant department.<br> Data Usage has still not been sorted out, I would like to know how in July there was data usage at midnight, and August, September and now in October data usage with charges, when auto-updates are off, I went into greenstone Vodacom and they checked that auto-updates are off and there are no background programs running. The Vodacom assistant at greenstone also queried as to why there is an October charge on data usage if I still have 1 Gig left.<br> I would like someone to explain this to me TODAY.<br> Please get a Manager to contact us regarding this dispute that has been going on since last week and with that no one has come to us regarding the data usage.<br> This is very poor customer care service from Vodacom<br> Please forward this email to the relevant department.<br> I would like to dispute the data charges, on *** , 2GB, Night Owl.<br> Since these emails above were sent we only got a phone call back about the overcharged on the itemised billing which we were told they could credit, still not credit been done on the account.

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Replies (1)
Vodacom
Vodacom's reply29 Oct 2015, 09:56
Official
Hello AileenDuncan,

Thank you for raising your complaint with our office.

A consultant will be in touch with you soonest.

Regards
MK
Consumer Website Team

Best regards,