1 reviews | Active since Jun 2014
NO RESPONSE
The following below is email sent to Vodacom, with no one coming back to me.<br> Morning Sebastian,<br> Please forward to relevant department.<br> Data Usage has still not been sorted out, I would like to know how in July there was data usage at midnight, and August, September and now in October data usage with charges, when auto-updates are off, I went into greenstone Vodacom and they checked that auto-updates are off and there are no background programs running. The Vodacom assistant at greenstone also queried as to why there is an October charge on data usage if I still have 1 Gig left.<br> I would like someone to explain this to me TODAY.<br> Please get a Manager to contact us regarding this dispute that has been going on since last week and with that no one has come to us regarding the data usage.<br> This is very poor customer care service from Vodacom<br> Please forward this email to the relevant department.<br> I would like to dispute the data charges, on *** , 2GB, Night Owl.<br> Since these emails above were sent we only got a phone call back about the overcharged on the itemised billing which we were told they could credit, still not credit been done on the account.
Thank you for raising your complaint with our office.
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Regards
MK
Consumer Website Team
Best regards,
Thank you for raising your complaint with our office.
A consultant will be in touch with you soonest.
Regards
MK
Consumer Website Team
Best regards,
