AB
Abdurragiem B

1 reviews | Active since Apr 2011

10 Nov 2022, 09:26

NO RESPONSE

To date Vodacom has not contact me regarding my millions of complaints. When I email their customer services department, they refer me to their online chat channel. This department refers me to the customer services email. So I'm being sent from pillar to post. They do not respond to emails. If you on the chat, they take at least 5 minutes to respond. They end the chat if you persist on something or if they cannot answer a question. So what choice do I have but to use this this platform. I mean seriously! I am an unsattisfied client!!

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2022, 10:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team